tag:spendl.statuspage.io,2005:/historySpendl Status - Incident History2024-02-01T17:24:08ZSpendltag:spendl.statuspage.io,2005:Incident/159236062023-01-25T09:41:13Z2023-01-25T09:41:13ZSystem issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p>tag:spendl.statuspage.io,2005:Incident/75454972021-07-21T09:19:15Z2021-07-21T09:19:15ZWebsite is down<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:spendl.statuspage.io,2005:Incident/66576632021-04-12T14:11:36Z2021-04-12T14:11:36ZLoading Card with Lightning Is Down<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Identified</strong> - Currently, Lightning Loads are no available.<br /><br />We are working to solve this issue.</p>tag:spendl.statuspage.io,2005:Incident/62757622021-03-24T10:41:43Z2021-03-24T10:41:43ZNew Zealand Operators - OTP Affected<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Investigating</strong> - We kindly inform you that there is a technical issue with all New Zealand phone operators.<br /><br />Unfortunately, we do not know how long it takes to solve it, our experience shows that it usually takes about a month.<br /><br />We will update immediately as soon as we get any updates.</p>tag:spendl.statuspage.io,2005:Incident/62893122021-03-24T10:29:18Z2021-03-24T10:29:18ZUAE Operators - OTP Affected<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Investigating</strong> - We kindly inform you that there is a technical issue with all UAE phone operators.<br /><br />Unfortunately, we do not know how long it takes to solve it, our experience shows that it usually takes about a month.<br /><br />We will update immediately as soon as we get any updates.</p>tag:spendl.statuspage.io,2005:Incident/64298682021-03-02T13:29:39Z2021-03-02T13:29:39ZUnplanned downtime<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Identified</strong> - We are working hard to resolve this problem, and we will update when it is done.</p>tag:spendl.statuspage.io,2005:Incident/64202732021-03-01T20:25:09Z2021-03-01T20:25:09ZUnplanned downtime<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Identified</strong> - Our IT infrastructure ran out of storage. We are working to resolve it as soon as possible.</p>tag:spendl.statuspage.io,2005:Incident/62755512021-02-16T16:27:33Z2021-02-16T16:27:33ZService Interruption<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Investigating</strong> - card unlock and card loads might be affected.<br /><br />We are currently working to solve this issue.</p>tag:spendl.statuspage.io,2005:Incident/51789092020-12-21T19:56:26Z2020-12-21T19:56:26ZApple Pay Onboarding Interruption<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>05:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:spendl.statuspage.io,2005:Incident/52623842020-10-06T19:15:30Z2020-10-06T19:15:30ZIdentity Verification Service Security Update<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing a security maintenance of the identity verification service.<br />Registration will be interrupted during this time.</p>tag:spendl.statuspage.io,2005:Incident/51506842020-09-24T02:30:43Z2020-09-24T02:30:43ZPlanned System Maintenance - Virtual Cards Affected<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>01:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Scheduled</strong> - This is informative message about system maintenance with cards service interruption. During this time, cards could not be used for payments.</p>tag:spendl.statuspage.io,2005:Incident/51373502020-09-20T19:34:37Z2020-09-20T19:35:42ZTransactional text message delivery errors<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Resolved</strong> - We have experienced an elevated level of SMS errors and solved the problem.</p>tag:spendl.statuspage.io,2005:Incident/50863122020-09-17T04:10:29Z2020-09-17T04:10:29ZIssuing service downtime - Card issuing and password updates affected<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>08:26</var> UTC</small><br><strong>Scheduled</strong> - Maintenance with 3D Secure protocol 1.<br />Card issuing and card password updates are affected.<br />We apologize for any inconvenience.</p>tag:spendl.statuspage.io,2005:Incident/50800732020-09-16T04:10:29Z2020-09-16T04:10:29ZIssuing service downtime - Card issuing and password updates affected<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Scheduled</strong> - Maintenance with 3D Secure protocol 1.<br />Card issuing and card password updates are affected.<br />We apologize for any inconvenience.</p>tag:spendl.statuspage.io,2005:Incident/50496332020-09-09T21:45:29Z2020-09-09T21:45:29ZTokenization service interruption<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>21:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the tokenization service with Apple Pay VISA.<br />New tokens activation, deactivation, any other related activity will be unavailable during this time.</p>tag:spendl.statuspage.io,2005:Incident/49589392020-08-28T16:42:13Z2020-08-28T16:42:13ZIdentification System Error - Signup Affected<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:58</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Identified</strong> - Our identification system was updated with a bug which occures on some devices. We have identified the problem and the system should be fixed shortly.</p>tag:spendl.statuspage.io,2005:Incident/49350902020-08-27T03:35:29Z2020-08-27T03:35:29ZAuthorization Service Interruption - Virtual Cards Affected<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>03:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Scheduled</strong> - System maintenance for 3D Secure (ACS protocol 1.1.).<br />Planned downtime: till 5 minutes<br />We apologize for inconveniences!</p>tag:spendl.statuspage.io,2005:Incident/49350782020-08-27T02:05:29Z2020-08-27T02:05:29ZAuthorization Service Interruption - Virtual Cards Affected<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>02:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>01:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Scheduled</strong> - Our data processing infrastructure will be updated.<br />Planned downtime till 50 minutes.<br />We apologize for inconveniences!</p>tag:spendl.statuspage.io,2005:Incident/48737192020-08-17T16:39:43Z2020-08-17T16:39:43ZOn-chain Service Interruption<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:spendl.statuspage.io,2005:Incident/48151582020-08-09T21:00:00Z2020-08-09T08:44:20ZCard service interruption<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - Due to misconfiguration caused by updating our servers' operating system, the card service has suffered from interruption for about 12 hours. The problem has been resolved.</p>tag:spendl.statuspage.io,2005:Incident/45712872020-07-09T10:16:10Z2020-07-09T10:16:19ZUnscheduled maintenance<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>10:08</var> UTC</small><br><strong>Identified</strong> - We are currently performing an unscheduled maintenance to solve an issue that prevents new users from getting a virtual card.</p>tag:spendl.statuspage.io,2005:Incident/43813062020-06-18T02:10:31Z2020-06-18T02:10:31ZVirtual cards system maintenance with authorization service interruption<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>02:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:32</var> UTC</small><br><strong>Scheduled</strong> - This is informative message about system maintenance with Authorization service interruption</p>tag:spendl.statuspage.io,2005:Incident/42018032020-05-28T01:10:32Z2020-05-28T01:10:32ZSystem maintenance with service interruption<p><small>May <var data-var='date'>28</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>19:45</var> UTC</small><br><strong>Scheduled</strong> - We apologize for inconveniences!</p>tag:spendl.statuspage.io,2005:Incident/41922512020-05-26T20:50:30Z2020-05-26T20:50:30ZCard management system service interruption<p><small>May <var data-var='date'>26</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Scheduled</strong> - Please be informed that a system maintenance with interruption in the card management system is scheduled to May 26, 2020 19:00 UTC. Planned downtime: till 1 hour 50 minutes<br />We apologize for inconveniences!</p>tag:spendl.statuspage.io,2005:Incident/41169792020-05-18T09:10:45Z2020-05-18T09:10:45ZHalt in SMS notifications<p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Identified</strong> - The issue with receiving sms verification messages has been identified and a solution is being deployed.</p>